FAQs for Shah Alam Market Lahore

FAQs for Shah Alam Market Lahore

1. What is Shah Alam Market Lahore?
   Shah Alam Market Lahore is a wholesale platform connecting buyers with multiple vendors, private label owners, and service providers in Pakistan. We act as an intermediary and do not maintain physical stock of all products.

2. How can I place a wholesale order?
   You can place an order by contacting us through our website, WhatsApp, or phone. Orders are processed only after full advance payment is received.

3. Do you offer retail sales?
   No, Shah Alam Market Lahore operates strictly as a wholesale platform. We cater only to bulk buyers.

4. How are shipping charges calculated?
   Shipping charges depend on the type, quantity, and weight of the goods and are fully managed and paid by the buyer.

5. Do you offer Cash on Delivery (COD)?
   No, we process all orders only after full advance payment to ensure secure and timely order confirmation.

6. Can I request a product sample before placing a bulk order?
   Yes, samples are available. Buyers must pay for sample handling and shipping charges. Sample costs are adjusted in the final order once the bulk order is confirmed.

7. Do you accept returns or offer refunds?
   Returns and refunds are only allowed if the wrong item is shipped. Proof, such as photos or an unboxing video, must be submitted within 48 hours of delivery.

8. What is your policy on order cancellations?
   Orders cannot be canceled after full advance payment is received. All wholesale sales are final.

9. How do I become a vendor on Shah Alam Market Lahore?
   Vendors can list their business by providing business name, address, contact details, shop/factory photo, and business card. Approval is completed within 7 days after verification.

10. Can private label owners advertise their products?
    Yes, private label owners can submit their products for approval. Listings require product images, brand name, and business credentials.

11. Can I sell services through Shah Alam Market Lahore?
    Yes, service providers can list their services by providing business name, service description, address, contact info, and supporting documents.

12. How long does it take for my business or service listing to get approved?
    Listings are typically verified and approved within 7 days. We reserve the right to suspend listings at any time without prior notice.

13. What if a product is out of stock with the vendor?
    Since we work with multiple vendors, availability depends on vendor stock. We act as a bridge between buyers and vendors to facilitate the order once available.

14. How do affiliates earn commissions?
    Affiliates receive a unique referral link or code. Commissions are earned when successful referrals lead to verified registrations or sales.

15. How do I track my shipment?
    Buyers receive tracking information from the courier once the order is dispatched. Multiple shipments may occur if vendors ship separately.

16. Are there any fees to join as a vendor or affiliate?
    No upfront fees are required. Vendors and affiliates may be subject to service fees or commissions as agreed upon during onboarding.

17. Who is responsible for shipping and delivery?
    The buyer is responsible for all shipping and delivery charges, both for initial shipments and returns, unless otherwise agreed.

18. Can Shah Alam Market Lahore suspend my listing?
    Yes, we reserve the right to suspend or remove any business, service, or product listing at any time without prior notice.

19. Is my personal information safe?
    Yes, we take reasonable security measures to protect your personal information. Data is only shared with vendors or couriers as necessary to process your order.

20. How do I contact Shah Alam Market Lahore for queries or support?
    You can contact us via our official Contact Page or WhatsApp. Our team responds to queries regarding orders, vendor registration, affiliate program, and other platform services.