Refund & Returns Policy

Shah Alam Market Lahore
Effective Date: 01-01-2026

Shah Alam Market Lahore operates as a wholesale sourcing and intermediary platform. We work with multiple vendors and do not maintain physical stock of all listed products. Our role is to facilitate transactions between buyers and third-party sellers.

1. 07-Day Return Policy

Our refund and returns policy lasts 07 days from the date of delivery. If 07 days have passed since your purchase, we cannot offer you a refund or exchange.

2. Eligibility for Refund or Exchange

Refunds or exchanges are only applicable under the following condition:

• If the wrong item was shipped compared to the confirmed order invoice.

No refunds or exchanges will be issued for:

• Change of mind
• Bulk order reconsideration
• Minor variations in color, packaging, or design
• Vendor-based product differences
• Courier delays

3. Proof Requirement

To be eligible for a refund or exchange due to a wrong item shipment, the buyer must provide clear proof within 48 hours of delivery, including:

• Unboxing video (continuous, without cuts)
• Clear photos of received items
• Copy of order invoice

Claims without proper proof will not be processed.

4. Return Process

If your claim is approved:

• The item must be unused and in its original condition.
• Return shipping costs are the responsibility of the buyer unless otherwise agreed.
• Once the returned item is inspected and verified, a replacement will be arranged or refund processed.

5. Refund Method

Approved refunds will be processed through the original payment method within a reasonable timeframe.

6. Shipping Responsibility

We are not responsible for courier-related damages, delays, or lost shipments. All shipping risks transfer to the buyer once goods are handed over to the courier.

7. Policy Acceptance

By placing an order with Shah Alam Market Lahore, you agree to this Refund & Returns Policy.